At Fran's Homes, accessible at www.franshomes.com, one of our main priorities is the privacy of our visitors. This Privacy Policy explains the types of information that is collected and recorded by Fran's Homes and how we use it.

If you have additional questions or require more information about this Privacy Policy, do not hesitate to contact us through the form on our website.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regard to the information they share or that is collected there. It does not apply to information collected offline or through channels other than this website.

Consent

By using our website, you consent to this Privacy Policy and agree to its terms.

Information We Collect

The personal information you are asked to provide, and the reasons you are asked to provide it, will be made clear to you at the point we ask for it.

When you complete the form on our website, we collect the information you enter, which includes your first and last name, phone number, email address, and the city or state you are interested in.

If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of your message and any attachments you send, and any other information you choose to provide.

How We Use Your Information

We use the information we collect in various ways, including to:

• Have one of our local partners reach out to you about available homes
• Allow us and our local partners to contact you by phone, text message, or email about the term buyer program
• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Find and prevent fraud

How We Share Your Information

After you submit your information, our team passes it to a local partner. The partner will reach out to you, answer your questions, schedule showings, and guide you through the next steps toward a home at one of our properties. We also share your information with the property owners and team members directly involved in that process. These partners are third parties, and they may use your information only for that purpose.

We do not sell your personal information. We do not sell, trade, or otherwise transfer it to any third party that is not directly involved with our company in placing you as a buyer at one of our properties, except with your consent or as described in this Privacy Policy.

We also use trusted service providers, such as tools that receive website form submissions, store records, send notifications, and send messages. They may process your information only to help us operate our business.

We may also disclose information if required to do so by law or to protect our rights, our website, or other people.

Calls, Text Messages, and Phone Number Protection

By submitting your phone number and email address through our website, you agree that we and our local partners may contact you by phone call, text message, and email about your inquiry and available homes. Message and data rates may apply. If you receive text messages from us, you may opt out at any time by replying STOP.

We are committed to safeguarding your privacy. Your phone number is shared only with the partners and team members directly involved in placing you as a buyer, as described above. It is never shared with any third party for that party's own marketing or promotional purposes.

Log Files

Fran's Homes follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring and exit pages, and possibly the number of clicks. These data points are not linked to any information that is personally identifiable. The purpose of the information is analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies

Like many websites, Fran's Homes may use cookies. These cookies are used to store information such as visitors' preferences and the pages of the website that the visitor accessed. The information is used to optimize the user experience by customizing our web page content based on the visitor's browser type and other information. You can choose to disable cookies through your individual browser settings.

Third-Party Services

Our website loads fonts and similar resources from third-party providers, such as Google Fonts. These providers may automatically receive your IP address and browser information when your browser requests those resources. We do not run third-party advertising on this website.

Data Security and Retention

We take reasonable steps to protect the information you give us. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep your information only as long as needed for the purposes described in this Privacy Policy, unless a longer period is required by law.

CCPA Privacy Rights

Under the California Consumer Privacy Act (CCPA), among other rights, consumers have the right to request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data collected about the consumer, and to request that a business delete any personal data collected about the consumer.

If you make a request, we have one month (30 days) to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate, or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month (30 days) to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and monitor their online activity. Fran's Homes does not knowingly collect any personally identifiable information from children under the age of 13. If you think your child provided this kind of information on our website, please contact us immediately and we will make our best efforts to promptly remove it from our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, so we advise you to review this page periodically. We will notify you of any changes by posting the new Privacy Policy on this page. Changes are effective immediately after they are posted.

Contact Us

If you have questions about this Privacy Policy or want to make a request about your information, please reach out through the form on www.franshomes.com.